Privacy Policy

1. Our Commitment

Cheffy Technologies Pty Ltd (“Cheffy”, “we”, “us”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

• Account information: name, email address, phone number
• Delivery addresses you save to your account
• Order history and transaction data
• Dietary preferences and allergen information you provide
• Device and usage data (browser type, IP address, pages visited)

3. How We Use Your Information

• To process and fulfil your orders
• To personalise chef and dish recommendations
• To send order updates and promotional communications (with your consent)
• To improve the Platform and prevent fraud
• To comply with legal obligations

4. Sharing Your Information

We share your information only as necessary:

• With the chef fulfilling your order (name, delivery address, order details)
• With payment processors to complete transactions
• With service providers who assist our operations (under confidentiality obligations)
• When required by law or to protect the rights of Cheffy or others

We do not sell your personal information to third parties.

5. Data Storage & Security

Your data is stored securely using Supabase infrastructure hosted in Australia or the United States. We use industry-standard encryption in transit (TLS) and at rest. Access is restricted to authorised personnel only.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

You can exercise these rights from your Account page or by contacting us at privacy@cheffy.com.au.

7. Cookies

We use essential cookies to maintain your session and a consent cookie to remember your privacy preferences. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a notice on the Platform. Continued use after changes constitutes acceptance.

9. Contact & Complaints

For privacy enquiries or complaints, contact our Privacy Officer at privacy@cheffy.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).